Frequently Asked Questions
Everything you need to know about shopping for your home with British Homes Direct.
What are your standard delivery times within the UK?
We offer standard delivery across the UK mainland within 3-5 working days. For larger furniture items, our specialized two-man delivery team will contact you to schedule a convenient time slot, typically within 7-10 working days.
Do you offer a warranty on your furniture and home decor?
Yes, all our furniture pieces come with a minimum 12-month manufacturer's warranty covering structural defects. Selected premium ranges may offer extended warranties of up to 5 years for your peace of mind.
What is your return policy if I change my mind?
We want you to love your home. If you are not completely satisfied, you can return your items in their original packaging within 30 days of receipt for a full refund or exchange, excluding bespoke or made-to-order products.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free installment options through Klarna for eligible orders.
Are your products sustainably sourced?
At British Homes Direct, we prioritize ethical sourcing. We work closely with suppliers who use FSC-certified timber and eco-friendly manufacturing processes to ensure our products are as kind to the planet as they are to your home.